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Last updated: 24/11/2025

This Privacy Policy explains how Giada, a freelance tour guide based in Venice, Italy (“I”, “me”, “my”), collects, uses, and protects your personal data when you visit venicewithgiada.com or contact me regarding tours and services.

I am committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Data Controller

Giada Falchetto
Venezia, Italy
Email: info@venicewithgiada.com

2. Personal Data I Collect

When you contact me or request information through the website’s contact form, I collect the following data directly from you:

  • Full name
  • Email address
  • Phone number (optional)
  • Preferred date of the tour
  • Message or description of your request

Additionally, the website automatically collects standard technical data (via WordPress and analytics tools), such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and analytics identifiers

Users cannot create personal accounts on this website.

3. How Your Data Is Used

I process your data only for legitimate purposes, including:

  • Responding to inquiries sent through the contact form
  • Managing tour bookings (both through the website and external platforms)
  • Providing customer support
  • Website analytics and performance monitoring (Google Analytics GA4)
  • Ensuring proper website functionality and security

I do not use your data for profiling or automated decision-making.

4. Legal Basis for Processing (GDPR)

Your personal data is processed on the following legal bases:

  • Art. 6(1)(b) – to take steps at your request prior to entering into a contract (e.g., responding to tour inquiries, managing bookings)
  • Art. 6(1)(f) – legitimate interest (website security, analytics, prevention of abuse)
  • Art. 6(1)(a) – consent, when required for analytics or marketing cookies

5. Cookies & Tracking Technologies

This website uses:

  • WordPress essential cookies
  • Google Analytics 4
  • Google Fonts
  • Google Maps (embedded)
  • Meta/Facebook Pixel
  • Cookies from platforms such as GetYourGuide or Viator, when integrated

A cookie banner is displayed upon your first visit, allowing you to accept or reject non-essential cookies.

A dedicated cookie page provides further details.

6. Data Retention

I retain your personal data only for the time necessary for the purposes for which it was collected:

  • Contact form requests: up to 12 months
  • Booking-related communications: up to 24 months
  • Analytics data: according to Google’s GA4 retention settings
  • Technical logs: according to hosting provider’s standard policies

7. Data Sharing

I do not sell or share your personal data with third parties for commercial purposes.

Your data may be shared only with:

  • Technical service providers (hosting, email services, analytics tools)
  • Booking platforms you choose to interact with (e.g., GetYourGuide, Viator)

These third parties may process data on servers located outside the EU (e.g., the United States). In such cases, data is transferred based on GDPR-approved safeguards (Standard Contractual Clauses or equivalent).

8. Payments

The website does not process payments directly.
If you book through platforms like GetYourGuide, Viator, or others, their respective privacy policies apply.

9. Data of Minors

This website and its services are intended for adults (18+).
I do not knowingly collect personal data from minors.

If you believe a minor has provided data, please contact me and I will delete it promptly.

10. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time (for consent-based processing)
  • Request a copy of your data (data portability)

To exercise your rights, contact me at: info@venicewithgiada.com

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or your local supervisory authority.

11. Security Measures

I take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
However, no online transmission is 100% secure.

12. External Links

The website may contain links to third-party platforms (e.g., booking sites).
I am not responsible for their privacy practices.
Always review their privacy policies.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically.
The latest version will always be available on this page with the update date.

Suggested text: Our website address is: https://www.venicewithgiada.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.